For guests who are U.S., Canadian, or Chinese, the minimum age requirement is 21 years of age, regardless of itinerary. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). Where applicable, you must notify us of your wish to cancel for this reason in writing. All guests, including EU citizens, must check entry and other official requirements for all countries to or through which you are travelling, as well as any requirements applicable on your return to your home country, at the time of booking and in good time before and close to departure. Disney Cruise Line: Did not respond to a request for information. The payment shall be calculated on the basis of the damage suffered, shall be made within 15 days and shall not be less than 21.000 Euros (approximately 18,400 as at 22 June 2018) in the event of death. (7) Please note: you are subject to and bound by the terms and conditions of the airline which operates your flight. Refund processing time is about 3 to 4 weeks. The Regulation and the Athens Convention apply to international carriage as defined by the Athens Convention. For your protection, once on board the ship or during any hotel stay, all valuable and important items must be left in your cabin or hotel room mini-safe where available or deposited with your hotel's reception if they undertake the safekeeping of such items when they are not being personally worn or carried by you. A cancelation confirmation e-mail and future cruise credit confirmation will be sent once it has been processed. Any claims covered by the Regulation and the Athens Convention must be made within the time limits set out in the Athens Convention (see below). References to "departure" mean the start date of your holiday arrangements. You shall have no claim for any loss or inconvenience incurred. An EHIC is not a substitute for travel insurance. You must check the policy terms prior to purchasing your insurance. (i) the act(s) and/or omission(s) of the Guest(s) affected; or act of war, natural disaster, act of a third party). This website uses cookies. The Guest agrees to submit to any personal search or search of luggage and goods where such search is reasonably required by us or any supplier in the interests of security or safety or by any third party acting with appropriate authority. It incorporates, implements and extends certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention"). For all claims and subject to clause 12(4) we cannot accept any liability if you fail to follow the procedures set out above. Failure to do so, or the provision of inaccurate or incomplete details, will result in our being unable to take your booking, your booking being cancelled or your being denied boarding on your flight or entry into the US and/or any other country(ies) to which the requirement applies, as applicable. The required deposit/full payment must be paid directly after conclusion of the contract following the respective payment terms. The notice in writing need not be given if the condition of the luggage has at the time of its receipt been the subject of joint survey or inspection. (6) It is the responsibility of the Guest to a) check their baggage allowance for all flights; if you are booked on different carrier(s) or in a different class of travel to/from the ship, your baggage allowance may differ between flights - please ensure you check the airline websites of each carrier in your itinerary; b) check the departure and arrival terminals of all flights; c) ensure you arrive at check-in and departure gate by the appropriate time with all proper and necessary documentation. Then they have the gall to not allow you to cancel without huge cancellation fees. (5) Guest Testing Positive for COVID-19 Pre-Cruise. You must ensure that no valuable or important items are left in such luggage - see clause 12(6). It is your responsibility to ensure that the insurance cover you purchase is suitable for your particular needs. (4) Mandatory Compliance with COVID-19 Policies and Procedures. In cases of quarantine of the ship involving detention of guests, each Guest must bear all risk and expense thereby caused and will be charged for food and accommodation during the period of detention, payable day by day, if maintained on board the ship, and for all other quarantine fees and expenses assessed or incurred in respect of the Guest. Payments can be done via your travel agent or directly with us with following credit cards: American Express, MasterCard and Visa. Unless and until specifically confirmed, all special requests are subject to availability. For all cruises which involve international carriage (as defined by the 1974 Athens Convention referred to below), the provisions of EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents (which incorporates certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention")) and/or the Athens Convention as referred in clause 12 of these Terms and Conditions will apply to your cruise and the process of getting on or off the ship. If, for any reason, we make any payment to you or a third party for which the airline is responsible in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. We will not be responsible for arranging or meeting the costs of any alternative form of transport. Please note that by completing this form, you relinquish the following: Future Cruise Credits equal to the amount paid applied to your reservation. Other charges may also be payable in addition to the administration fee. (7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any nature which (a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not reasonably have foreseen you would suffer or incur if we breached our contract with you or (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Earlier (e.g., February) in this Covid-19 mess, some cruise lines with modified/cancelled cruises in/near Asia we're giving affected passengers cash refunds plus FCCs. Norwegian Cruise Line: 90 days Different bases for liability apply depending on whether the loss or damage results from a shipping incident or a non-shipping incident. Disabled Guests and Guests with reduced mobility may, however, bring their registered assistance dog with them provided they comply with all applicable requirements (including any imposed by the Guest's country of residence or your airline). If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. Please, however, bear in mind that no mini-safe is totally secure and consider carefully whether you need to bring the items in question with you on holiday. Without prejudice to any lien over your goods, you agree that we shall be entitled to prevent any baggage or goods belonging to or travelling with you from leaving the ship until all sums owed to us by you have been paid in full. (3) Except where otherwise stated, these Terms and Conditions only apply to cruise only or cruise inclusive holiday arrangements and, where applicable, to the other services (such as airport transfers and other land arrangements) which you book with us before departure and which we agree to make, provide or perform (as applicable) as part of our contract with you. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. Where a visa is required by EU citizens holding an EU passport for entry into any other country, the relevant information is shown on the page featuring the cruise in question or elsewhere on our website. Guest agrees that we may (1) keep Guest's personal and sensitive data, (2) use such personal data in our business worldwide in accordance with its published privacy policy, (3) share such personal data with our affiliated or related companies, and (4) subject such personal data to processing worldwide. Transfers are only available on the days the cruise starts and ends. These fees are at all times non-refundable. If we do not receive all payments due in full and on time, we reserve the right to treat your booking as cancelled by you. In the event that we are found liable for any transfer which does not form part of a flight inclusive booking or was not booked at the same time your cruise only booking is made on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. (9) The UK Foreign, Commonwealth and Development Office or other EU foreign ministry, may have issued information and advice which is relevant to your holiday. (2) At all times the Master (whether acting alone or on advice from others) has liberty to direct the movements of the ship, including the right to proceed without pilots and tow. However, you will be responsible for any costs and expenses involved in doing so. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements will vary considerably. The ship also has liberty to deviate from the advertised route and/or timetable , and to call or omit, advance or delay calling at any port or place to tow and assist vessels and to offer or render assistance to preserve life or property or for any other reason or purpose which in the judgment of the Master of the ship (whether alone or acting on advice from others) is reasonable including, but not limited to, weather conditions, operational matters, the medical condition of anyone on board, the safety, comfort or convenience of guests and any measures, actions, precautions or requirements which may have been introduced as result of COVID-19, or any other health emergency. Our travel agents are not authorised to accept service of any legal proceedings. All notifications must be in writing and given to our Customer Relations Desk or the supplier of the service concerned. In addition, our COVID-19 policies and procedures (COVID-19 Policies and Procedures) are described in Clause 2 below and generally throughout this Contract and on our website at www.ncl.com/sail-safe. If an individual Guest wishes to cancel their place on the booking (but not the entire booking), that person must telephone us on 0800 0310 2121 during normal working hours. The costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of 50 per person transferring their place must be paid before the transfer can be made. Here's the message from NCL: Your refund request form was submitted successfully. Except where indicated, advertised fares are per person, based on double/twin occupancy and include relevant government fees and taxes in the amounts current and applicable at the time of publication. (4) Our liability is limited in accordance with clauses 12(5) and 12(6). Name changes and departure date changes are considered reservation cancellations and are subject to the above cancellation fees. Please also see clause 10(3) below in respect of the potential impact of COVID-19 or other communicable disease/illness related measures. Refund processing time is about 3 to 4 weeks. The rebooking will always be subject to flight availability and to the payment of the full cost of the new ticket. Notwithstanding any other provision contained herein or in our refund policy, any non-compliance by Guests or members of a Guests travelling party with our COVID-19 Policies and Procedures or this Ticket Contract shall be grounds for refusal to board, refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. Each such Guest is responsible for all other related costs and fines, including without limitation travel expense. (5) Infants sailing on board a Norwegian vessel must be at least six months of age at the time of sailing. The balance due date will be shown on the confirmation invoice. For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately 2,400 or 2.700 as at 22 June 2018) for cabin luggage and, up to 3,375 SDR (approximately 3,600 or 4.100 as at 22 June 2018) for other luggage unless the carrier proves that the incident occurred without his fault or neglect. We may provide you with information (in our brochure, on our website and/or when you are on holiday) about shore excursions which are available for you to purchase on board ship. (6) We cannot accept any liability if we are not notified of any error or omission in your confirmation invoice within the above time limits. When paying by card we require: card number, name on card, expiry date, card holder's postcode and three-digit security code on back of card. Providing we are notified of the cancellation prior to departure, government and port taxes will be refunded where paid. This policy also applies if you already cancelled . Cabin luggage is luggage which the passenger has in his cabin or otherwise in his possession, custody or control. Subject to availability, we will endeavour to offer you an alternative transfer time where you can no longer travel on your booked transfer as a result of a change in flight times. (3) Following confirmation of your booking as above, we will issue a confirmation invoice. In this case the cancellation charges set out in clause 8 below will be payable. Guests should note that airlines may not allow name changes on scheduled flights and that the flight booking may need to be cancelled (with payment of the applicable cancellation charges which may be up to 100% of the flight cost) and rebooked if a name needs to be changed. (2) Your cruise holiday fare includes all meals in the main dining rooms, snack and buffet restaurants, entertainment on board ship (unless part of a dining entertainment production), numerous activities on-board, the use of many on-board facilities, detailed port briefings, port charges, departure taxes, baggage handling, and where part of your contracted holiday arrangements, flights, hotel stays (room only) and transfers between airport, hotel and ship (for flight inclusive cruises or where purchased at the same time as making your cruise only booking). Please also note that strict time limits apply for the commencements of proceedings in respect of any claim for damages arising from death or personal injury of a passenger or for loss of or damage to luggage. (2) Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any travel insurance policy you have. Entry requirements for the USA for EU citizens holding an EU passport are shown on our website. Expectant mothers in or over their 24th week of pregnancy, at the time of sailing, cannot travel on board the ship. Such circumstances will usually include (whether actual or threatened) war, riot, civil unrest, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions (including hurricanes), epidemics, fire and closure or restriction of airspace, airports and ports. * This payment will only be refundable in the event that we cancel your reservation or you do so in circumstances where you are entitled to a full refund. We will not in any event be liable for loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments, works of art or other valuables. Where your contract is with your travel agent, their terms and conditions will apply together with these Terms and Conditions. Any proceedings must be issued within the maximum time limit specified by the Athens Convention. The Regulation and the Athens Convention covers the liability of the carrier in respect of passengers, their luggage and their vehicles as well as mobility equipment, in the event of accidents during the course of carriage. Complaints against Norwegian Cruise Line, headquartered in Miami, increased from 152 to 253 a 66 percent increase. (2) We will provide assistance on https://www.ncl.com/case-submission or you can contact our Guest Services Department at 0800 0310 2121. Subject to availability, you can generally book places on advertised shore excursions in advance or you may register for these on-line. If you need assistance with embarkation or disembarkation as a result of reduced mobility or a disability, please see clause 16. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. (6) All transfer times provided are an estimate only based on the most direct route between the airport and port and assume no delays will be encountered. Any Guest wishing to bring on board baggage in excess of 40 KG in total must seek prior approval from us. Cruise News ; NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. Advance payment in the event of a shipping incident. must be carried by hand and not packed in your luggage and/or left unsecured in your cabin or elsewhere on board the ship, on any other transport or in any other accommodation.
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