If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. Any permitted links to our website must comply will all applicable laws, rules, and regulations. 1. You own the intellectual property rights (things like copyright or trademarks) in any such content that you create and send using our Products. dbito caduque. In those cases, neither we nor the correctional facility will be responsible to you. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. 3. Credits will expire 90 days after the date of issue if they are not used. To be eligible for text notifications, you must be enrolled in Securus Online. We have implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. If further assistance is needed, we will repair or replace the Tablet or any portion of the Tablet with a new or refurbished product of equal or greater capacity and functionality. We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information and will restore the availability and access to data in a timely manner in the event of a physical or technical incident. Small Claims Court. We offer a variety of tablet computer options that are intended to help incarcerated individuals stay connected with you, give the incarcerated individual access to education and betterment courses to prepare them for success after incarceration, and access other types of content provided on the tablets. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE ONLY WARRANTY WE MAKE, OR THAT ANY OF OUR SUPPLIERS, LICENSORS OR OTHER PERSONS MAKE, ABOUT OUR WEBSITE OR ANY OF OUR PRODUCTS ARE (1) STATED IN THE LIMITED WARRANTY ABOVE, AND (2) STATED IN THE PRODUCT-SPECIFIC ADDITIONAL TERMS. securus technologies discontinues outbound voicemail service criticized as too costly SECURUS TECHNOLOGIES CALLS FOR A MORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE In order to use Video Connectyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7). What things should I consider and do if a payment has not posted to your account? We will notify you of any termination, which will be effective immediately upon our delivery of the notice. In limited situations, we may determine to offer you a credit for a scheduled and paid Video Connectsession. We strive to provide the best customer service for you and your business. We refer to the computer tablet and each of these accessories together as, the Tablet. a Tablet that has been confiscated by the correctional facilitys staff. Phone: 800.844.6591 Email: customer_service@correctionalbillingservice.com Securus WEBSITE. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. YOU AGREE THAT YOU WAIVE ANY AND ALL CLAIMS AGAINST US ARISING FROM THE RECORDING OF NON-PRIVATIZED CALLS. Start completing the fillable fields and carefully type in required information. Searching Frequently Asked Questions. Terms and conditions will not be effective in those jurisdictions until approved or accepted; please see https://securustechnologies.tech/about/tariffs/ for currently appliable terms and conditions. NEW! If you are an attorney, you agree you will not use the Messaging Solutions to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against us or our Facilities for violation of the attorney-client privilege. Phone numbers associated with an AdvanceConnect account may receive calls from incarcerated individuals if there are adequate prepaid services on the AdvanceConnect account to cover the calls from incarcerated individuals. You understand and agree that we may rely on the authority of anyone accessing your account or using your password. To collect your money: 1. . Dispute will be given the broadest possible meaning allowable under law (Dispute). The app is not launching on my device. These terms do not provide any third party with a remedy, claim, or right of reimbursement. You agree to purchase a Tablet for a designated incarcerated individual (the Recipient) at a correctional facility served by Securus/JPay. Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. ACUERDO SOBRE EL SITIO WEB Y LA APLICACIN MVIL. Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. Internet Service Provider (ISP). The rules include instructions on how to file an arbitration. Eligibility and credit limits are determined through the credit check. If either party elects to have the Dispute resolved in small claims court under this paragraph, neither party may require the other to arbitrate the Dispute, so long as such matter remains pending in the small claims court. Storage of your messages may continue even after your account has been terminated. A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. en 972.734.1111. Conduct that is illegal or inappropriate in any way, including indecent exposure, will not be tolerated. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. What can I do to prevent calls from being blocked? Fixing and Improving Our Websites and Products. In most cases, payments are posted to accounts within one hour. This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. What can I do? If a breach of your personal information occurs, we will notify you promptly, as required by applicable law. For more information, please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net. Read 2 more reviews about Securus Contact Systems. Contact Us - Securus Technologies Contact Us By Phone MAIN SUPPORT LINE 247 365 days a year Calling from mobile device 972-734-1111 Calling using landline phone/international 1-800-844-6591 Securus Video Connect Information 1-877-578-3658 Online Assistance NEW! Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Customer Agreement. Should I fund anAdvanceConnect account or a SecurusDebit account? When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). Almacenamiento de la informacin de tarjeta. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. In any debit transaction, Securuson behalf of our correctional facility customersperforms the administrative task of transferring prepaid services funds from the payors means of payment to the requested incarcerated individuals Securus Debit account. Account holders that request an optional paper billing statement may be charged $2.00 per statement. You may not decompile, reverse engineer, or otherwise attempt to derive computer source code, underlying ideas, algorithms, structure, or organization of any of our Products. Our goal is to help incarcerated individuals connect with loved ones. Dallas, TX 75265-0757. Notice to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007, which begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the address associated with your account that begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by sending an email to the electronic mail address associated with your account with the subject line stating Notice of Informal Dispute Resolution. Both you and we agree that this dispute resolution procedure is a condition precedent which must be satisfied before either party initiates any arbitration or small claims court action against the other party. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. We provide our Products using reasonable skill and care. Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. Your satisfaction is our #1 goal. Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. PO Box 1109
By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. PLEASE READ IT CAREFULLY. la Empresa para almacenar su Informacin de Tarjeta. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. Unused purchases will not be refunded. Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? However, when you send a message that includes content that is covered by intellectual property rights using our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, copy, publicly perform or display, translate, and create derivative works of your content (consistent with our Privacy Policy). If you are under age 18, you may use our Products only with the involvement of a parent or guardian. ABSENT PRIVATIZATION, COMMUNICATIONS WITH YOUR CLIENTS THROUGH OUR SERVICES WILL BE RECORDED AND MAY BE MONITORED. Note that Western Union may apply a fee reducing the totalrefundamount. We seek out the best to join our team. Text notifications are only available if you hold an account where notifications are available. We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. maintain and promptly update such information to keep it true, accurate, up-to-date, and complete. Are you sure you want to end this chat with the Online Assistant? You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies
For refunds or more information . If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. 2. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. The security of your messages may continue even after your account has been confiscated by correctional. When you are under age 18, you make a Customer Agreement you use... 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