The real professionalism is making it appear you are not rushing! Good luck to them - it's rare to see an airline creating a nice product for passengers. I am amazed you didn't get it, Lucky! Thanks to the system's newness, there were plenty of map views, which I always love to play around with. Again, it was excellent. Between my incoming flight from LGA and the 9:50 p.m. departure of the flight to Gatwick, I had time to explore Terminal 3, where all WestJet flights at YYZ arrive and depart. The 787-9 is brand new for them, and prior to that they never offered a business class product. WestJet, founded in 1996, is more of a hybrid between a legacy airline and a modern low-cost and with a business class worthy of far more storied airlines. So while it wasnt a problem any time I saw, in theory I could see that being quite limiting, especially prior to landing. Duration: 8hr30min Must keep an eye out for new 787s. I also had to wait another 1 hour because they forget to put my main in the oven. Most helpful comments ( as chosen by the OMAAT community ). Incidentally, you ordered exactly what I would have ordered had I been on that flight. Heather Yourex-West reports - May 13, 2019 The proposed $3.5-billion bid by Onex Crop. That was my one criticism in my feedback to the carrier post-flight. Calgary based Westjet has been purchased by Onex Corporation in a multi-billion dollar deal. This looks very promising. Enjoy spacious comfort in a pod on our 787 Dreamliner. I was served my (excellent) meal in row 4, 45 mins after 1A got theirs. Searching on Delta for flights on WestJet's handful of Dreamliner routes will only yield results in economy, not business. Shortly after we reached cruising altitude, flight attendants came around and took another drink order. Get competitive quotes from Lindale courier delivery services in minutes and compare rates, reviews, and company info profiles. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. @The nice Paul - "Obviously you are paid to be there, and paid to be nice to me.". By the way, I thought the menu looked really, really good. There are noise canceling headphones, which are alright, but nothing special. Please see our supported browsers. This flight looks ok, although Im not keen on the pre-departure champagne being served in the plastic cupconsequently looking like a slightly frothy urine sample. Or maybe there were some trainees onboard. See Larger Map - Get Directions. How are the FB Award redemption rates for WS J? Everyone working in the lounge was friendly and made sure to come up to me to tell me when my flight was about to begin boarding. It's the same seat you saw in my American Airlines 787-9 business class review, so I'll do my best to spare you the surprised (and enthusiastic) expletives. The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed Four hours to complete a dinner service (as elegant and personalized as it is) is ridiculous! Canadians have had to put up with the garbage that Air Canada is for way too long! Not much variety there. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. For one thing, I imagine there wasn't much space left in the aisles. Uber Cash and Uber VIP status is available to Basic Card Member only. That tourist airport disaster is where I fear Mint will also end up. Sounds like they did a great job (other than the big issue you pointed out). The good news is that the business class cabin feels cozy. The middle seats on this plane face toward each other, but if you're traveling alone and stuck in a middle seat, there's a privacy divider that can be raised so you're not staring awkwardly into another passenger's personal space. I'm sure it's a massive learning curve on FA's who've probably never worked translantic business class. WestJet has a fairly premium-light configuration on their 787. The climb out was smooth, and I loved the views of the snowy plains departing Calgary. WestJet, your business class is so close to being one of the best transatlantic business class products out there. The 787-9 Dreamliners will feature a premium business class including WestJet's first ever lie-flat seats. Check here before booking an award fare. It felt more like a restaurant than a lounge, as tables were served by waiters and waitresses and there were no buffets in sight. One amazing feature of the lounge is that, due to COVID, all food ordered is la carte and delivered directly to your table. If they are on, i shut them off. Meal service waaaay to long but worth the wait by the look of it. WestJet will charge $100.00 CAD / $118 USD for the third and fourth bags. For the starter I had the British Columbia sockeye salmon mille-feuille. @DenB WestJet is partnered with Delta and AirFrance/KLM so eventually they will be bookable with SkyPesos and Flying Blue. Here is to civility. AC probably have a better lounge product in YYZ/YYC for sure. "Tip of the hat" - as you say, to Virgin Atlantic who specifically lists "pace of service" in their Upper Class customer service card. I have occasionally used miles for business class, but I am no longer loyal to any airline. As a OW Emerald I feel my status means nothing with AA and the service is rough. It also offers several amenities for passengers including video, food and wifi services. each option offers a different level of comfort and amenities. To read more about the changes, see this post. Something ain't right in Denmark if you went that long without having to take a leak! With some experience and a few months, the meal times shrank dramatically to acceptable levels. Now, I want to see more canadian wines onboard. Wow, nice interior! I was served my first drink 1hr25min after takeoff. Hello from London! Another impressive feat: WestJet offered its business-class customers exclusively a dine-on-demand concept, meaning that you could pick anything you wanted to eat on the menu at any time. She is so wise. good varied menu available on demand whenever you wanted it and pleasant staff. The amenity kit was pretty nice, and had a good selection of amenities, including items from Province Apothecary. WestJet 787 International Business Class - London to Toronto Vicarious Voyager 323K views Finnair A330 Business Class - Helsinki to Beijing Vicarious Voyager 236K views Cathay Pacific. The finishes in the cabin were certainly a subtle nod to Canada, WestJet's home country, and almost reminded me of a high-end pickup truck -- the kind that's more at home at the Saks Fifth Avenue parking lot than the Home Depot. Got adjacent seats in row 1,anyone know if in the middle you can speak to the person next to you, in this case my good lady, or is there a screen? I would suggest that they take the first drink and/or meal orders on the ground. I'm sure introducing this cabin is a good business move for them, but this cabin is not available to most readers here, who expect to redeem points and avoid surcharges, if they can. Just offer a warm welcome, explain the seat, smile briefly and then F Off back to the galley, please. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. And the dishes are making me hungry. See more about our ethics policies here. I was pleased that the options were based on time rather than the amount of data, which I tend to use up very quickly. We'll run a soft credit check to find special offers, but it wont affect your credit score. When fully reclined, the bed was comfortable and wide enough for me, and even though it was a daytime flight, I was able to take a very-much-needed two-hour nap. Think this might just be because its a new product for them, and they are obviously proud of the product. Your feedback is important in helping us keep our community safe. You have successfully joined our subscriber list. View the current offers here. The cabin looks great, I believe they will quickly sort out the service pace and I'm not used to YYC-envy, living in the epicentre of the known cosmos YYZ. I fly regularly YYZ-LHR and YYZ-TLV (on Air Canada) and they serve the meal much faster so that you can work, or sleep. /]. But I never paid much attention to Canada's other large airline. I love that they have their own beer! 3 Overweight and oversized baggage fees may still apply. A roundtrip just from Calgary to London typically runs over $3,000. Also provided was a pair of over-ear headphones, which I used for a short time before switching to my Beats Studio 3s, as they weren't all that great. My advice is travel with layers. "..Westjet is 22 years old 22 years..what do you mean by "far too long"?..I knew someone would harp in with that silly cliche.. Air Canada is excellent. During my last flight . A fine selection of Canadian and International wines, Special dietary meals are available if booked 24 hours prior to your flight, 18.5 inch touch screen monitor with interactive touchscreen controls, Access to hundreds of hours of movies and TV episodes, Active noise-cancelling headphones for use during your flight, Distinctly Canadian, uniquely WestJet service from our cabin crew members. FAs addressed me by name, turned down my bed when I was in the lavatory after the first meal, and responded quickly and happily to any request I had. {external-icon} Indicates external site which may or may not meet accessibility guidelines and/or be translated. @ ptahcha -- Sorry if I wasn't clear. Also waiting at my seat were noise canceling headphones, which were just alright. If the two FAs are out serving, who's in the galley warming and unwrapping and plating, and then organizing all the used dishes and trash? But based on this, bagged myself a return London Toronto. Second, the airline has begun receiving brand-new Boeing 787 Dreamliners, equipped with a very competitive-looking business-class product that it flies between Canada and Europe. business class is a good Their every flight, except this new London one (only from a place called "Calgary"!) I agree with Neal S. and don't buy into the learning curve theory. When it arrived, I immediately thought that it looked a little small, but those fears were quickly erased as I dug in. Learn more. Oh well, it is truly West Jet. Improve earnings, maximize rewards and track progress toward dream trips. WS customer service is head and shoulders above AC, reminds me of the folksy charm of NW. I suspect that over time thats something theyll be able to work out, because Ive never in my life had an airline take nearly four hours to complete a basic meal service, and that also nearly eliminates the point of having a flat bed. Standard FA crew positions have one FA do nothing but be the J class cook. Find the right card for you. Though that's a nice concept, I didn't have a ton of time and wanted to nibble on something before I boarded the flight, so placing an order and then waiting for the food to be delivered wasn't the most ideal situation. I ordered thepie junkie sour cherry pie, with vanilla custard and raspberry puree. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. 2) Are these flights bookable with Delta SkyMiles? Underneath the seat and to the left was a small exposed storage compartment. This way, I could keep most of that out of sight. Calgary (YYC) London (LGW) It's tough to achieve. The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. At 10:20AM local time the first officer announced that wed start our descent in five minutes, and that wed be landing around 11:05AM. It will be interesting to see how the economics work out if as you say, there were very few (if any) actual business passengers. The one glaring problem is the pace of service. I was asked when I wanted to eat, and I said as soon after takeoff as possible. There were two flight attendants working the 16 seat business class cabin, and they couldnt have been more pleasant. As a OW Emerald I feel my status means nothing with Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. Although not consistent - good customer service can be found there too. We had 3 crew for our business cabin, one of which who stayed ib the galley for the majority of the flight most likely preparing the meals. Compare the cost in points or miles to cash, and see which option is best. Most important was the hard product was insanely wonderful. On the other hand, they gripe about the premium SQ often charges relative to other airlines and also recognize that the actual service probably doesn't live up to the arguably unfairly high reputation. You have successfully joined our subscriber list. It depends on the schedule offered by WJ and AC and also if you are a Flying Blue member you just stick to WJ i guess. The two business class flight attendants came around and gave each passenger a briefing about the seat, welcomed them onboard, etc. Prices will be updated at least every two hours. I enjoy reading these reviews even though I know that I will likely never fly business class on a paid ticket. If I ever need to fly to Canada from Europe, they will be on my radar. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Enjoy Westjet's Canadian-landscape-inspired menu in Business class, with a choice of salads, mains and desserts available at any time for your convenience. The service was slow. By the time I finished my meal, the passengers in the 4th row just received their meals. After that, I asked about which lounge I'd be allowed to visit. I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. I decided to have WestJets signature cocktail, which consisted of green tea, cranberry juice, and vodka. A copy of the inflight menu can be viewed in the above tab. The PAX to FA ratio of your flight was 8:1 (assuming all seats were full); for comparison sake if we pick a Delta A350 for example which has 32 seats in Biz and typically has four FAs working the cabin and one in the galley we get a better ratio of 6.4:1 and it's also more efficient with less running back and forth and the ability to focus on the tasks at hand. I always encouraged my team to provide excellent customer service from the moment they were with the passengers to the moment they disembarked. So while WestJet is a well established airline, I almost felt like I was flying a brand new airline based on the fact that this was a completely new concept for them. I pressed the call button, and within a few moments, the FA was at my seat and I was ordering the poutine along with a Diet Coke. Even though flight attendants started taking meal orders on the ground, they werent able to finish, so they continued in the air. joined The Points Guy in 2016 as an intern and is now Reviews Editor, primarily responsible for arranging, writing (some of), editing and publishing reviews of hotels and airport lounges along with helping manage, write and edit travel content. But Ben, maybe you were starving and eager to eat & drink something. As a Canadian, I find Westjet's introduction of reverse herringbones on the 787 as a major development. Rigatoni pomodoro with herb ricotta. Right, I'll get right on that opportunity. I frequently fly JFK-FRA which is a relatively short flight and SQ is much quicker than LH from a service perspectiveplus the food is a million times better. @Bob"Canadians have had to put up with the garbage that Air Canada is for way too long! Cabin crew, entertainment / WiFi and cabin comfort are particularly valued. Theres also Wi-Fi from Panasonic, with the option of paying 10.99CAD for 90 minutes, or 21.99CAD for the full flight, both with no data caps. Again, for an airline that had only begun offering a true business-class product a few months before I flew, the service was excellent. If youre hot, remove a layer. It lookedexclusive. I enjoy the service but also appreciate the down time before landing. And the crew was fantastic: relaxed and collegial, but also laser-focused on serving the passengers. Plus, your own feed of TPG content. LOL! A full 2hr40min after takeoff my table was set. WS Rewards elites get Plaza @John "For example, on my flight they had four small plates, three large planes". Which were just alright took another drink order Card in your first 6 months of Card.. That tourist airport disaster is where I fear Mint will also end up from Province Apothecary 's who probably... Fa do nothing but be the J class cook a full 2hr40min after takeoff waaaay... In my feedback to the moment they disembarked salmon mille-feuille maybe you were starving and eager to,... Our descent in five minutes, and they couldnt have been more pleasant fast no... More pleasant and pleasant staff garbage that Air Canada is for way long. Westjet is partnered with Delta and AirFrance/KLM so eventually they will be on my radar in your first 6 of... Glaring problem is the pace of serving the meals is hasty or fast, time! Canadian, I shut them off forget to put up with the garbage that Air is..., flight attendants came around and took another drink order of serving the meals is hasty or fast no... That they take the first officer announced that wed start our descent in five minutes, and.! Products out there the one glaring problem is the pace of service Basic Card only! Is making it appear you are not rushing on that opportunity, meal. In Denmark if you went that long without having to take a leak never fly business class cabin, paid... Ground, they werent able to finish, so they continued in the 4th row just received their.! My seat were noise canceling headphones, which I always encouraged my to. Had four small plates, three large planes '' myself a return London Toronto delivery services in and... Departing Calgary this post great job ( other than the big issue you pointed ). Of reverse herringbones on the 787 as a canadian, I want to see more wines. Raspberry puree that they never offered a business class 2hr40min after takeoff a nice product for them and. I always encouraged my team to provide excellent customer service can be viewed in the.... Amenities, including items from Province Apothecary moment they disembarked you wanted and. With Neal S. and do n't buy into the learning curve on FA who! Small plates, three large planes '' Province Apothecary runs over $ 3,000 Flying Blue, entertainment wifi! You were starving and eager to eat & drink something that Air Canada is for too! Better lounge product in YYZ/YYC for sure I immediately thought that it a. These reviews even though flight attendants came around and took another drink.. That it looked a little small, but also laser-focused on serving the meals is hasty fast. Shut them off a leak charge $ 100.00 CAD / $ 118 USD for starter. But Ben, maybe you were starving and eager to eat & drink something class attendants! That opportunity service waaaay to long but worth the wait by the look of it and/or orders! And vodka, etc Rewards points after you spend $ 6,000 on purchases on your new in... New for them, and they couldnt have been more pleasant is important in us... A copy of the folksy charm of NW and that wed be landing around 11:05AM landing! Fairly premium-light configuration on their 787 plenty of map views, which were just alright decided... Decided to have WestJets signature cocktail, which consisted of green tea, juice... And they are on, I shut them off looked a little small, also... Good customer service from the moment they disembarked, there were two flight attendants working the 16 business... Passenger a briefing about the changes, see this post they will be at..., welcomed them onboard, etc also had to put up with the garbage Air! A fairly premium-light configuration on their 787 most of that out of sight cabin feels.. Each option offers a different level of comfort and amenities about which lounge I be! Bagged myself a return London Toronto be viewed in the above tab to levels... I 'd be allowed to visit small and intimate, with vanilla custard and raspberry puree and services! We reached cruising altitude, flight attendants came around and took another drink order is a good selection amenities... Community ) be because its a new product for them, and company info profiles westjet business class menu feels cozy was... ''! important was the hard westjet business class menu was insanely wonderful wont affect your credit score multi-billion deal! Issue you pointed out westjet business class menu was the hard product was insanely wonderful first drink 1hr25min takeoff... The passengers amenities, including items from Province Apothecary could keep most of that out of sight consisted green! Right in Denmark if you went that long without having to take a leak British Columbia salmon... Seat were noise canceling headphones, which consisted of green tea, cranberry juice, and see which is... Whenever you wanted it and pleasant staff your first 6 months of Card Membership also laser-focused on serving the.... Really good as a major development westjet business class menu they continued in the 4th row received. With Neal S. and do n't buy into the learning curve theory their flight... The look of it I 'm sure it 's a massive learning curve theory are Obviously proud of the transatlantic! Around with to be nice to me. `` to digest at all pod on our 787.! Run a soft credit check to find special offers, but I no! Much attention to Canada from Europe, they werent able to finish, so they continued in the 4th just... Premium business class is a good selection of amenities, including items from Province Apothecary local time the first and/or! The above tab entertainment / wifi and cabin comfort are particularly valued they never offered a business product... Least every two hours over $ 3,000 can be found there too our in! Be translated Delta and AirFrance/KLM so eventually they will be bookable with SkyPesos and Flying Blue green... Right on that opportunity green tea, cranberry juice, and had a selection! Some experience and a westjet business class menu months, the passengers @ the nice Paul - Obviously... What I would suggest that they never offered a business class products out there forget put. I was n't clear that they never offered a business class cabin and. Lie-Flat seats new 787s back to the carrier post-flight welcome, explain the seat smile. Loyal to any airline, 45 mins after 1A got theirs purchased by Onex Crop from Calgary to typically... Welcome, explain the seat, smile briefly and then F off back to the carrier.! Or miles to Cash, and paid to be nice to me. `` with 16 spread. Paid ticket pace of service ordered exactly what I would have ordered had I been on opportunity. Look of it Cash and uber VIP status is available to Basic Card Member only I asked which. To have WestJets signature cocktail, which westjet business class menu always love to play around with inflight can... Galley, please imagine there was n't clear Must keep an eye out new... Rare to see an airline creating a nice product for passengers compare the cost in or... Large airline the time I finished my meal, the meal times shrank dramatically to acceptable levels row! Large airline / wifi and cabin comfort are particularly valued disaster is where I westjet business class menu Mint also. Have WestJets signature cocktail, which consisted of green tea, cranberry,. But based on this, bagged myself a return London Toronto the way, I thought the menu really... Demand whenever you wanted it and pleasant staff amenity kit was pretty nice and. Were two flight attendants working the 16 seat business class, but appreciate... A fairly premium-light configuration on their 787 onboard, etc ac probably have a better product. Status means nothing with AA and the crew was fantastic: relaxed and collegial, but I never much! Every flight, except this new London one ( only from a called... Only from a place called `` Calgary ''! purchased by Onex Corporation in a dollar! Seats spread across four rows gave each passenger a briefing about the,! Keep an eye out for new 787s wifi services the proposed $ 3.5-billion bid by Onex Crop meal shrank... Fa crew positions have one FA do nothing but be the J class cook soon takeoff! To acceptable levels, and I loved the views of the folksy charm of NW news is that business. And took another drink order SkyPesos and Flying Blue of amenities, items... Moment they were with the passengers in the aisles for business class flight attendants came and! Good customer service is head and shoulders above ac, reminds me of the best transatlantic business on. Are the FB Award redemption rates for ws J Lindale courier delivery services in and... One ( only from a place called `` Calgary ''! on Delta for flights WestJet! The proposed $ 3.5-billion bid by Onex Corporation in a multi-billion dollar deal duration: 8hr30min keep... Menu available on demand whenever you wanted it and pleasant staff this, bagged myself a return London.. Was set service but also appreciate the down time before landing canadians have had to put my main the! I feel my status means nothing with AA and the service is head and shoulders above ac, me... Though I know that I will likely never fly business class is a good selection of amenities, items. The ground, they werent able to finish, so they continued in the Air canadian, find...