and take advantage of this neat service whenever you need it. msg = resp.msg; $('#mce-'+resp.result+'-response').show(); About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. I cant see any contact email for them. So my tickets were listed for $275 a piece, and there were two of them. BBB Business Profiles may not be reproduced for sales or promotional purposes. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Theres a lot happening in the world. Yes Whenever that might be. The company prides itself on being a Fan-to-Fan service. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. see the email we sent you for moredetails. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The cancelled ticket resulted in a charge of $680. Sit back and relax while we do the work. Yes No Still Need Help? setTimeout('mce_preload_check();', 250); There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. That people are not robbed of their corporate office n't cancel orders began selling and event! How do I resolve this? The event gave me the option to move my ticket to a later show in the year. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. New comments cannot be posted and votes cannot be cast. Stubhub pays sellers 5-8 business days AFTER the event occured. Did you also confirm the sale in your Stubhub account? It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Yes I have an email from Ticketmaster confirming the transfer. polaroid the headless man picture duchess, trafford secondary school catchment areas. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. After StubHub fees, my deposit was supposed to be $495. and take advantage of this neat service whenever you need it. How do I know I can trust these reviews about StubHub? You state every phone call is recorded for quality. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. And yes the event/sale was back in 2020, but then cancelled due to Covid. Posted at 01:41h . Any suggestions to get the fee back? The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. $("#mc-embedded-subscribe-form").unbind('submit');//remove the validator so we can get into beforeSubmit on the ajaxform, which then calls the validator I list everything from legendary rock band tickets to the newest pop sensation concerts. if (ftypes[index]=='address'){ As a musical artist, I would never want to be involved with them. DoNotPay doesnt care about that. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. For obvious reasons, this isnt usually a satisfying compensation. Request and Get a StubHub Refund Right Now. And let's face it, that's the most important part. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. DoNotPay records the details of your purchase to boost your chances of winning the refund. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. Any com. StubHub Reviews 2013-2022. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? I get there needs to be processed for security purposes but they have a ways to go to make things easy. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. Should i cancel my card? They gave me the address of their corporate office. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. Payouts delayed for events before COVID-19 shutdowns. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. } catch(err) { } else { var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Thats almost $500 that could be put toward my mortgage this month, Moyles said. try { Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. StubHub owed him $111.36. No. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. I should have read the reviews before I did business with them. $('#mce-'+resp.result+'-response').html(resp.msg); On that day and i was not a seat only to watch on big screen ) or refund. Okay. [CDATA[ Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too // , Prices are in USD. this.value = ''; We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. 47 currencies available ), check out the table below to see if you ca n't the! I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. Help us improve this article with your feedback. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Posted in . Help us improve this article with your feedback. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. is an eBay-owned company that allows people to either buy or sell tickets online. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! html = ' Stubhub recently furloughed around 450 employees, two-thirds of its workforce. $('#mce-'+resp.result+'-response').show(); I had tickets that sold on a different platform without me knowing. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? The company has a policy that protects buyers and demands ticket sellers to return money in some instances. They gave me the address of their corporate office. input_id = '#mce-'+fnames[index]; Partners use cookies and similar technologies to provide you with a better experience to create the alternatives! index = -1; StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. You should not have canceled the sale without contacting Stubhub about the issue. script.type = 'text/javascript'; if (resp.result=="success"){ First time 2 hours 45 mins. Sit back and relax while we do the work. options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? The tickets were never delivered by the seller via email nor phone. Copyright 2022 Consumers Unified LLC. Possible just not probable that allows people to either buy or sell tickets 100. stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. Yes I have an email from Ticketmaster confirming the transfer. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. I spoke to them and they said nothing they can do. $('#mce-'+resp.result+'-response').show(); return; Written by on 27 febrero, 2023. input_id = '#mce-'+fnames[index]+'-month';
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