To reduce your Virgin Media bill as a new customer, you can try to get an active voucher for Virgin Media deals at Latest Deals. Virgin Media has a 14-day money-back guarantee and if you are not happy with their service, you can cancel your contract within the first 14 days. If you have a month to month based deal, you dont need to worry about this. You are likely to speak to a different person, who may be better at understanding your requirements or able to offer you a different deal, f youre still not happy, your best option might be to switch to another provider. Its simpler than you think! These are the points in your favour. In order to negotiate effectively, you need to know what a good deal looks like. Your email address will not be published. However, it's worth keeping two things in mind: Many other providers have mid-contract price increases built into their T&Cs, so you might be stuck with one anyway if you switch to one of those providers. How much does it cost to have Amazon Prime Video on Virgin Media? A comparison site, such as BroadbandChoices or Uswitch, will help you find the best deal for free. Another customer saved 10 a month, or 120 a year, just by asking. 1.2 Understand how Sky and Virgin Media will convince you not to cancel. I was a bit gutted, but had found a backup offer on BT. Check it out! There are many ways to save on Virgin Media. Are you happy to sign a new contract? If you are getting a home phone deal mainly because you want to use the phone every day at any time, its definitely NOT worth it. If you don't want to stay with your current provider check if you can cancel your contract penalty free and switch to a cheaper provider. The good news is, at this stage youre also completely free to cancel your contract and switch to a new provider at any time. Use the 9 tips we gave you above. At the time of writing, you cant get Amazon Prime Video on Virgin Media. You will pay 27.99 per month and an initial fee of 35. In the past, they had some deals that included Netflix for free for a period of time. Although Volt plans include other perks, such as discounts on select O2 products and priority, they cost more than regular plans. You will need to be committed for at least a year and a half. What can Virgin customers do if their prices increase? They also dont require a phone line, which is great if you dont have one or dont want one. 12 or 18 months). Virgin Media has officially announced a price increase for millions of broadband, TV and home phone customers in 2023. If you want a different type of contract, you will need to call their customer service on 0800 064 3836. We know its not easy, but you will need to keep it cool and smiley. From 1 March this year, most Virgin Media customers will see an increase to their monthly bills. Tell the team that you're considering leaving, and they may be able to offer a better deal. When your household is with Virgin Media and O2 you'll get supercharged speeds, data and WiFi. You will be able to access many applications such as BBC iPlayer, Youtube, Amazon Prime Video and Netflix. Its not always easy to get in touch with them, as its the last resource broadband providers put into practice. I went through to cancellation aka customer retention and got a discount of half price.". All recommendations within this article are informed by expert editorial opinion. It will depend on how much TV you are going to watch. Uswitch Limited is a credit broker, not a lender, for consumer credit products.Uswitch Limited is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 312850. Winner: Virgin Media. 2. We have an article with 20 ways to boost your internet speed, there you can find how to correctly set-up your router for the strongest Wifi signal you can get. If youre not sure, keep a diary of what you watch over the course of a week. They have many different communication channels. Know what services you are willing to drop in order to save money. Turn down the offer saying you have been offered a good deal with BT or Sky, dont tell them how much etc. Adding to your positive energy, make sure you pick the best phrases when communicating with them. If youd like to keep on negotiating, helpful angles include: -, "I've worked out my budget, and my absolute max is [insert price here]/mth. Ah its so annoying when they dont bite! What to do if you want to switch providers? something which can save billpayers hundreds of pounds a year too, according to Martin Lewis of Money Saving Expert, Netflix to hike prices by up to 24 per year for millions of users, Independent Press Standards Organisation (IPSO), Ignore the automated option to discount your bill for six months - speak to someone directly, Don't speak to customer service - ask to be put through to the cancellations department, as this is where the deals are offered, Search for a better deal elsewhere and switch if Virgin don't offer you a good deal, Check what you're getting - if you're paying for a service you don't use, ask to change it as it could work out cheaper. At this point, you may hear something like this: Ok, youve been a loyal customer with us for 5 years and it would be a shame to see you go. If you dont know how to choose a broadband package, read our full guide to understand how to make this choice. In my last article on how I saved 2,500 in a year, I highlighted that after doing a TV audit I had cancelled Sky, and saved quite a bit by doing so. The most recent time I cancelled Sky I was bombarded with calls! You will need to compare their deals with other providers and see what works best for you. To see all content on The Sun, please use the Site Map. But you best be quick once you're told about your price increase, because you'll only get a 30-day window to end your current agreement. One customer saved himself a whopping 23 a month - or 276 a year. Usually, if they are offering something, they can offer you more. Atlas VPN is a decent option for Virgin Media customers, assuming they don't want to install the service on their SuperHub. And if you're already out of your initial contract term, you could already be overpaying for your Virgin service by a very large margin. You will need to haggle or switch, otherwise, it is not a good deal. They will keep you on aincent contracts when there are better deals available unless you tell them. It's a second chance to use unused data How it works. Broadband packages. Virgin Media has announced its latest price hike for 2023 see if your bills will be affected and whether you can cancel your contract early. There are two main things that cause Virgin's costs to go up: Inflation: As the cost of all resources, supplies, products and services increase, so does the provider's business expenses. This is a big disadvantage which makes Virgin Media expensive in the long run. This information should be on the original contract you signed, you can check in your online account or you can ask the agent on the phone. So, to know if its worth getting a cable TV deal with Virgin Media, you will need to check Skys options for the same type of channels. Before I knew it, they had cancelled my package. Bundle in digital TV with hundreds of channels as . And the price of its M500 package increased by 63% from 38 per month to 62 per month. However, if your contract is ending soon, you will receive a notification from Virgin reminding you of your end date and details of new plans you could switch to for a cheaper price. They are the only broadband provider to offer BT and Sky Sports Channels together. Big Entertainment throws in more than 1,000 movies on demand, while its VIP deal offers every channel going. Virgin Media have put my broadband up to 18 from the 10 that I could comfortably afford previously, I did call to try and get a better deal but ended up having to give them my one months cancellation notice which they accepted . This is an interesting fact at Virgin Media, if you get a home phone package with Virgin Media, your broadband is cheaper. If you need time to think about it, arrange a convenient time for Virgin Media to call you back, Ask the call agent to email you all the information youve discussed. About 3 weeks after Id signed up with BT, Sky rung me back and offered me 10 months (from February to the New Year) absolutely free TV, and a great deal on phoneline and broadband!! You might also receive a refund if you paid for your deal upfront. To inquire about a licence to reproduce material, visit our Syndication site. This can lead to confusion and misinformed customers. You can sign up below to get our new articles delivered to you on a range of financial topics, or remember you can follow ourFacebookandTwitterpages, and were alsonewly on Pinterestand would appreciate a follow! If you can, dont accept the first offer. Virgin Media Cable TV Packages are also more advantageous when compared to other providers. Manage Settings the broadband has been reliable and still seems to be. Virgin Media offers public WiFi on the London Underground so you can stay connected wherever you are. In our guide on how to save money with Sky and BT. Check out our bundle options to see which one suits you best. When the agent asks what your call is about, explain how: -. They're on the short list of networks to offer this. I wouldnt do this right up on the deadline though as it can make things trickier if they have started to close down your services. Thank you for reading and I hope this guide was useful! You can watch and record live TV, as well as watch on-demand whenever you want. 1Gb Broadband + Bigger TV. Within your 28 day period, you will be constantly phoned up by . Continue with Recommended Cookies. But before you call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone to tell Virgin Media you're leaving, we strongly recommend . You know you will be committed for at least a year and a half. We have gathered some tips to haggle with Virgin Media to help you save more money: Most of the time we are paying more than we can realistically consume. The biggest Virgin Media competitors are BT and Sky. They are trained to retain unsatisfied customers and will try the best they can to give you all you want. Broadband,TV and phone packages. This is very well known in the world of cable TV packages, where you have a ton of channels that you never really watch. Jesus (c. 4 BC - AD 30 or 33), also referred to as Jesus Christ or Jesus of Nazareth (among other names and titles), was a first-century Jewish preacher and religious leader; he is the central figure of Christianity, the world's largest religion.Most Christians believe he is the incarnation of God the Son and the awaited Messiah (the Christ) prophesied in the Hebrew Bible. There's a separate increase on 1 April for Virgin Mobile customers. Dont take the first price as gold!". He decided to call Virgin after receiving a letter saying his monthly bill would increase by 3.50 a month. This is only available in some restricted areas. Broadband, mobiles, banking, insurance and energy utility comparison. It tells the person were negotiating with were serious because we have hard information. To reduce your Virgin Media bill as an existing customer, you will need to either cancel some of the services you are consuming now or try to haggle for a discount on your package. Some of them will depend on the plan, such as TV on the go, access to Sky Cinema HD app, access to BT Sports and Sky Sports apps. (opens in new window) All pay monthly customers (on phone and SIM only contracts) benefit from Virgin's data rollover benefit. Allow Necessary Cookies & Continue This means almost all customers who sign up in the future will have to abide by an annual price rise, and will no longer get a 30-day window to cancel. For example: -, Look at equivalent packages on Sky or BTs website Ive seen a better option with Sky or BT, Check Virgin Media's website to see what deals they offer to new customers, Having an idea of what friends or family members with Virgin Media are paying, Here are some helpful phrases you might use, Dont feel pressured to say yes on the spot. So while some people may have succeeded in keeping their current prices after discussing with the provider's customer services team, Virgin doesn't have to budge on its pricing if it doesn't want to. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Data rollover: Virgin Mobile offer a good scheme. Tip #1 - Check you are watching all the channels you pay for, Tip #2 - Choose the best time to ask for a better deal, Tip #3 - Do your research to make sure you have the right information to Yes, but only within the first 14 days of your new package. Notify me of follow-up comments by email. I pay 25 per month for 200mb broadband only. Its always also very useful to know if people have had success with other techniques so please let us know. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. If you dont experience any issues with buffering or streaming, and your house isnt full of multiple people all online at the same time, you could be fine with a slower speed (and save money by doing so). Company No. Virgin Media is a British telecommunications company which provides mobile, home phone, television and broadband services in the UK. Here's how you can reduce what you spend on your broadband. extra phone calls, extra films etc). So its worth it. Extreme Couponing and Bargains Facebook group. Virgin Media TV is considered the UKs best non-satellite TV service. You can cancel and switch to another provider with very little fuss. Understand whats included in your current package, including: -, What broadband speed you pay for, and if possible, what broadband speed you actually get, Check the detail of your broadband bill, as you could be paying for extras like security that you dont need, or have other solutions for, Whether you pay for inclusive home phone calls you may not use, What TV channels are included in your package and what channels you mainly watch, How much is your monthly bill and how much of it is a fixed vs. variable cost (e.g. Transfer funds between accounts. Yes, there is a 35 setup fee across all Virgin Media services. 500Mb Broadband + Bigger TV. Save my name, email, and website in this browser for the next time I comment. Customers who are not on a fixed contract (i.e. You get more for less when you choose Virgin Media Home Phone packages. This is likely to be the best offer youll get when I was leaving recently, the offer at this stage was half what I was paying monthly. 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