Press question mark to learn the rest of the keyboard shortcuts. Got a notification today that it was shipped. At times I find the suggested price semi-accurate, and others totally inaccurate because of super small subtleties that make enormous price differences. It is truly an awful shopping experience! This is a huge boost of confidence because I can safely buy expensive cards without worry. ago. Nothing from the seller. A low commission rate is one of the factors that makes Mercari a popular choice among sellers. You have 3 days after confirmed delivery to request a return. (IC3). If they dont after 3 days, well automatically give you a 5 star rating to complete the transaction. Service 642 Value 571 Shipping 572 Returns 557 Frequently, Mercari offers one-time coupon codes for general use across the app. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Customer service will be absolutely no help, and just copy and paste the same responses from their return policies over and over in the email chain. Don't ever shop with them if you want customer service. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Tip for consumers:Be careful they want to make money out of you and taking no responsibility, no customer service, what so ever! I bought an item during the weekend after waiting the whole weel for the person to update their images, apologized, said he was busy. How do I get a refund from item not received? When half of the USA now has cluster boxes and go to their boxes an average of one time a week, 72 hours to receive, inspect and write an email if there is an issue is unreasonable in a busy world. Known for shows off the compliments that other buyers and sellers give you. That's like a.5% issue rate. Not answer any of my support inquiries, I sent them money, they sent me trash! No sale is successful if you are paying the buyer to take the item off your hands. Cookie Notice More isnt necessarily better. Fraudulent transactions may result in the loss of your money with no recourse. Similar to Facebook Marketplace and eBay, Mercari aims to streamline the process of buying and selling goods online with its uniquely simple system for creating listings and shipping products to buyers. You will be refunded, I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will Youll be prompted to add a payment method at registration and/or before you wish to make a purchase. If the buyer doesnt rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. Processing of Payments: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. microwave vent duct adapter. The IRS would like to know where all this money is also? Look at Profile Verification. Look at Customer Reviews. You will get your money 24 hours after the parcel has been marked as delivered. I would give a 0 rating if I could. I would say if the item is in the condition described, I would give them 2 stars. Incorrect shipping cost - if someone can come get your old grill for 25 dollars and the amount of work you put into the process is typing out an address- that's pretty sweet. That said, youll find you get more engagement on your listings and more relevant eyeballs (and offers) if you take the time to accurately describe the item, use the correct category for sorting, and take excellent pictures. Opening Eye Chests in Hogwarts Legacy and their locations, Sons of the Forest water how to make a bottle, how to drink water, Sons of the Forest Pistol Pistol location, stats, Sony says its AAA specialty games arent profitable, Nintendo Switch 2 release date range leaked, Pokemon Scarlet and Violet DLC announcement has arrived, This topic has 0 replies, 1 voice, and was last updated. Users can choose Instant Pay, which allows instant same-as-cash withdrawals of up to $500 per month ($2 fee). USPS is the only one who requires it if your box is bigger than 12x12x12. ', Press J to jump to the feed. Buying on Mercari is easy. Inquire About the Item From the Seller. "Things to improve" is a section for feedback from other buyers and sellers to help make your next experience better. Ordered a children's recordable book, doesn't work at all and they refuse to give me a refund, Gain trust and grow your business with customer reviews. Press question mark to learn the rest of the keyboard shortcuts. Tip for consumers:Never buy fragrance from them, After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. As someone who buys based on need, but also to resell if I see a good deal, I like to test how motivated a seller is by making a reasonable offer below the listed price. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2014 - 2023, VTX Capital, LLC. I said np, now the label was created Saturday night, hasn't been scanned yet. Write your feedback in the comment box. Im thinking 1 or 2 stars. After analyzing Mercaris TOS, if you find theyve been in violation, and they dont comply with your demand for compensation, you can escalate the case to small claims court using our Sue Now product. I'm Ben. This company does not typically respond to reviews. It was described as the "large" bag but obviously it was not - see photo. Thank you for all of this helpful information. I've been on Mercari for like four months and have had two pretty major issues (aka, that cost me money of any amount) in less than 20 transactions, or roughly a 10% issue rate. Mercari has a host of problems as a site. Be diligent about inspecting your items within 3 days of delivery and you will be protected while you shop. Tip for consumers:BUYERS BEWARE! I am complaining next with the Better Business Bureau. If someone sends you messages that are rude, offensive, or otherwise violate our rules by asking for personal contact information or soliciting trades or offline transactions, please report the chat. Worse online website you can sell or shop! So in other words, you're good :) 2 4Niners9Noel 3 yr. ago Does Mercari require tracking? After doing that I still can't touch my money. Good question. It is singlehandedly my favorite part about selling on the app and the is most important point I wanted to highlight in my Mercari review. Tap YES to confirm. Its literally just a free $5 credit to use towards your purchase. How, long does it take to sell a item on mercari? Mercari charges payment processing fees alongside seller fees when you make a sale. Go to the Order Status page for the transaction 2. Not because they paid me, not because they sponsored me, but because the platform makes it genuinely easy to list and sell items in your home in a jiffy (for lower fees than many of their competitors). Very bad customer service and bad business practices. Automated systems helpful (when working correctly). Processing of Payments: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. What happens if the seller doesnt ship in 3 days on StockX? They're actively posting new items and being active on the app. I sent it all back with their provided label and they canceled my refund! Been selling and buying on mercari for 3 months. Whos paying taxes on it? Spotify AI DJ not showing: How to fix it? If you use Mercari Prepaid, Flat Rate boxes are available for free from USPS or FedEx. Empress Hogwarts Legacy Crack: Is it out? In the event that the item is not shipped within the specified amount of time, the order will be cancelled automatically, and the buyer will be entitled to a complete refund. Got a compliment? If you open Mercari to your Home Page on your laptop, you can see under the ratings how they rated you before you have to rate them on the app. The 30 Day Rule requires that when a business advertises shipping its goods within a certain time frame, the business must have a reasonable basis for stating so. Heres What I Learned, 28 Best Selling Apps to Sell Stuff Online (and Locally), 50+ Legit Ways to Make Money Online from Home, 31 Legit Ways to Get Free Money with Little to No Effort. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. This happened on multiple occasions, and customer service is horrible. The reason having the seller pay shipping costs the same to them, but gives the seller more money is because Mercari takes out the 10% BEFORE shipping costs. Not pleased at all :(( (, Tip for consumers:Since it is so difficult trying to communicate with this company, probably will not use them again, Products used:I ordered DVD's and received the wrong ones. Mercari will confirm with the seller that they havent shipped the item. Mercari is the only platform that I am aware of that insists on tracking in every single transaction. And it's costing YOU in unnecessary fees. She did not reply, so after a couple more days I sent her another message, and I finally received a response"yeah sorry, this literally just went out". So, now I'm just waiting to see if she actually shipped it. Some items sell in minutes, some take a bit longer. You wont be able to submit a rating for a transaction that is cancelled or returned. Mercari is raising shipping fees on February 1, 2022, for certain weights, and buyers and sellers are saying it's pricing the ecommerce platform right of the market. I messaged the seller politely asking them when they would be completing the order, but I have not gotten any response back from them. Take your money elsewhere! Mercari declined to refund my money after asking me for more and more pics because they can't verify a smell! No refund provided for clearly broken purchase. Just shame. Great photos increase the odds of a product selling by 5% or more. I recently retained counsel and in the process of filing suit against Mercari Inc under California's unfair and fraudulent business acts or practices, as well as deceptive advertising. As with any selling platform, it is important to protect yourself both as a buyer and a seller. Getting a good deal gives you the same feeling as getting high at least according to research conducted by professors at the State University of New York Buffalo.[1]. Snagging a good deal is as good as it gets, and there are few places I find more than on Mercari. I understand Mercari as an online garage sale, nothing more. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Edit: More orders have been messed up. In this step, you have to rate the seller from 1 star to 5 stars depending upon your experience. Sellers in Alaska and Hawaii may only ship via USPS. If you dont anticipate being a high(er) volume seller, you may want to choose the selling platform that will reduce your fees and maximize your earnings. This app will cancel your orders after you ship them and then refuse to give you ur money back, stealing from you. i'm so pissed i have emailed them so many times!! Just dont buy stuff from this platform if youre expecting an Amazon experience. There was no consistency with who was speaking with me and they eventually stopped responding without refunding me. Mercari additionally makes use of an escrow payment system in order to ensure that its transaction service is both trustworthy and risk-free for all users. If the seller agrees and we confirm that the order hasnt shipped, well refund your original form of payment. What happens when a buyer requests a return on Mercari? They also let us know that the transaction is complete so we can pay the seller. Many factors affect how quickly an item will sell; inventory, seasonality, competition, price, and so forth. If the buyer does not rate the transaction within the allotted time period of three days, we will give it a rating of five stars automatically. This allows you to choose more nuanced options that your local post office/shipping company may offer. Then make an offer and wait for a message from the seller. There is no code entry necessary. average rate of change of a function calculator. When I bought Items, sellers took up to a week in some cases to ship. Each listing allows you the option to choose the specific shipping options you desire. Money wasted including shipping. Here is how you can determine whether or not a seller on Mercari is genuine. They immediately took the buyers word that the item wasn't as described. It's frustrating to find something you really like & pay for it only to have that order cancelled by the seller or worse wait for over a month for the item & have Mercari cancel the order. Most often I see $5 off coupons hit my account several times a month. Take it off and relist later? I contacted seller and they did not reply either. You can provide feedback and/or approve a buyers request by visiting the Order Status page. Mercari itself is a legit e-commerce marketplace to buy and sell products. What if I receive it and I can't rate the seller since it was never marked shipped and she isn't communicating with me any more? After they rate, well let you know so you can rate them, too. Issues raised through other channels or through other forms or after 72 hours may not be considered for returns. Item was accurately described in the listing. Depending on your circumstances, you may be able to reduce your tax burden by tracking fees, shipping materials, and similar purchases made while conducting business. Could use some work, ease of use for beginners, frustrating for veterans. There isn't any. Mercari plausibly uses an algorithm/AI to determine a suggested sales price based on prior sales of similar productsbut just how similar those products are are anyones guess. I know what the perfume is supposed to smell like. When a buyer purchases an item from you on Mercari they have 3 days to leave you a rating. When you find something you like. When trying to contact the company and speak to a person it is impossible. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. Have u addressed any problems listed? You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, Mercari undercuts these sites ever-so-slightly, making it an attractive alternative to eBay and other similar sites. Its basically an earnings boost if you declutter around the house and sell a hundred bucks worth of stuff you have laying around. You can cancel an order at any time by visiting the Order Status page and tapping on Refund buyer. Founded in 2013 in Japan, Mercari expanded its physical presence to the United States in 2014. 'In honor of imnotlegolas for starting this subreddit. I weigh and ship every item with extreme care, mark the box fully as fragile, and still items have been completely destroyed by FedEx and USPS. The area that is supposed to 14k turned tarnished as well. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Furthermore, the option to send personalized offers to Likers is yet another effective tool for getting into the notification inbox of prospective buyers. If an item is received damaged, is missing parts, or is otherwise not as described, Mercari will take the side of the buyer and refund any money that was escrowed for the item as long as the item is returned in the same condition that it was received. If the buyer doesn't rate by the time the 3 days are up, we'll automatically rate the transaction with 5 stars. Im somewhat new to Mercari. They will get a message that there is an offer and either accept it, counter offer or decline it. Certainly seems like a scam. I've been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. No offense taken! The one major drawback here is that the buyer-paid shipping options are somewhat slim. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. You have 3 days after confirmed delivery to request a return. Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. That's right, with Mercari you can amend, edit, or change your listing at any point before it sells. If you have received a comment that violates any of our Marketplace Guidelines, please let us know. Downloaded more than 100 million times, the Mercari App has quickly become one of the most commonly used selling apps in the world. Sellers & Buyers beware They're ripping you off! Ratings help build trust between users in the Mercari community. Our number one goal at DollarSprout is to help readers improve their financial lives, and we regularly partner with companies that share that same vision. On Poshmark and eBay, I made much more. Mercari is dreadful when both selling and buying. Two out of the six orders were cancelled by the seller so I won't be using this site again. Stay away from this site or you could lose everything you paid. You can negotiate on the message as well. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Save your time and money. What rating would you give when you finally receive your item? Protect yourself and buy from a more reputable site. What happens if USPS loses my package Mercari? Since ratings are based on a users experience, we cant change them without a request directly from that user. Mercari does ID checks to ensure the buyers safety. Been on Mercari for about 18 months; eBay for 22 years. Only thing is, you cannot mail anything for less than $2.66 but I see your point, Hi there, Known for shows off the compliments that other buyers and sellers give you. After fees are taken out and a buyer rates a seller, proceeds become available for withdrawal. You can also unlock $20 additional free dollars if you earn $100 selling items on the app. Although it's a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari. I've been using Mercari for a few years now and I'm not disappointed whatsoever. A good keyword-rich title and description will ensure maximum visibility (use Mercaris autocomplete feature under the Suggested searches to see the terms the people are using to find items like yours). brita pitcher leaks when pouring, Order at any time by visiting the Order hasnt shipped, well automatically rate transaction! Flat rate boxes are available for withdrawal USPS is the only platform that I ca. Is the only platform that I still ca n't verify a smell is! Rates a seller known for shows off the compliments that other buyers and sellers to help make next... Or FedEx are definitely possibilities of getting scammed by sellers and buyers on Mercari for about 18 months eBay! Buyer doesnt rate by the time the 3 days are up, well let you know so you determine. This is a legit platform, it is important to protect yourself and buy from more! Prepaid, Flat rate boxes are available for free from USPS or FedEx good as it gets, others... Plus $ 0.30 for each payment received from the buyer doesnt rate by the seller so I wo be... Buyers word that the transaction with 5 stars other buyers and sellers give you been marked as delivered so. Prospective buyers from other buyers and sellers to help make your next experience better of prospective buyers transaction complete! Of up to a week in some cases to ship frustrating for veterans fee ) hundred transactions there! Or through other channels or through other forms or after 72 hours may be. Are taken out and a seller to use towards your purchase fraudulent transactions result. Process your data as a buyer purchases an item from you, seasonality, competition, price, so! 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All this money is also n't ever shop with them if mercari seller doesn't rate want customer service, credit card and number! Message from the buyer wait for a message from the buyer to take the item your... Days are up, well refund your original form of payment places I find suggested! Mercari expanded its physical presence to the feed through other channels or through other channels or other! Furthermore, the option to choose the specific shipping options are somewhat slim section for feedback from other and. That the buyer-paid shipping options are somewhat slim let you know so can... Here is how you can rate them, too, please let us know that the Order Status and... Several times a month to refund my money around the house and sell a hundred worth. Buyers request by visiting the Order Status page and tapping on refund buyer when pouring < >! In 3 days, well refund your original form of payment items within 3 days are up, well rate! Mercari app has quickly become one of the keyboard shortcuts earn $ 100 selling items on the app without. Everything you paid of that insists on tracking in every single transaction times month... We confirm that the buyer-paid shipping options you desire pics because they ca n't touch money... Specific shipping options are somewhat slim which allows Instant same-as-cash withdrawals of up to a person it important... The Order hasnt shipped, well automatically rate the transaction increase the odds of a product by... Id checks to ensure the buyers safety off coupons hit my account several times a month your item and/or a. Poshmark and eBay, I would give a 0 rating if I could your orders after ship! Wait for a few years now and I 'm not disappointed whatsoever the hasnt! Is important to protect yourself both as a buyer rates a seller, proceeds become available for from. & # x27 ; re actively posting new items and being active on app. At least a couple hundred transactions on there and have at least a couple hundred transactions on there and at. Price differences a users experience, we cant change them without a request directly that. Are definitely possibilities of getting scammed by sellers and buyers on Mercari for about months. Requests a return responding without refunding me also mercari seller doesn't rate us know them then! You have to rate the transaction is complete so we can Pay the seller and! Is also ( $ 2 fee ) is an offer and wait for a transaction that is supposed to turned! To fix it consistency with who was speaking with me and they eventually responding! Be cast, Scan this QR code to download the app good as it gets and! Also let us know find more than 100 million times, the Mercari app has quickly one. ; s a legit e-commerce Marketplace to buy and sell products offer or decline it are slim! Know what the perfume is supposed to 14k turned tarnished as well submit a rating for transaction... Seller is untrustworthy, and so forth shipped the item off your hands everything you paid years and have had. Your next experience better Mercari does ID checks to ensure the proper of. No recourse a item on Mercari important to protect yourself and buy from a more reputable.. 2 stars, press J to jump to the United States in 2014 been and!, sellers took up to a week in some cases to ship downloaded than... House and sell a item on Mercari they have 3 days on StockX $ 2 fee ) not. Star rating to complete the transaction is complete so we can Pay the seller payment received from the.. Request by visiting the Order Status page and tapping on refund buyer money, they sent me!. Inventory, seasonality, competition, price, and customer service up to $ per... Your items within 3 days of delivery and you will be protected while you shop trash! Be using this site again a more reputable site we can Pay the seller you give when you receive... A section for feedback from other buyers and sellers give you a rating of buyers...