They thought was really cool. Thanks. Water slide at the Sunrise resort. The beach was awful and smelled bad but we didnt even bother to go because the resort makes up for the beach (as already mentioned). We are heading back there again in the new year, I know my 5 yr old daughter would definitely love having a robe to wear in the hotel room. We did visit the kids pool at sunrise and it was fun. 12/11/2022 By Traveling Canucks 100 Comments Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. Did you find the credit useful? We ordered the hummus, shanklish, tabbouleh, kalamata olives and warm pita bread as our pre-mezze appetizers. Is it difficult to travel between the resorts and around the Grand itself because of the size? It was acceptable but it was rather bland and lacked variety we are used to at the main buffet restaurant at other resorts. Wondering if anyone used resort babysitters to have a night out? We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. We would just take the shuttle and we never waited long. Can you share the more popular ones? The pools are smaller and spread out around the resort. You can see the proximity of the pool to the sea. With the resort being so close to the airport, was any airplane noise noticeable? Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. Yes, there were some employees who didnt quite have all the information and service down - but I cant even imagine how many new employees were needed for this huge facility! Share your feedback in the comments section below. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Do you know what is included with that? It was to ensure that if something went wrong, I was responsible. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. The 80 min aromatherapy massage is resort credit eligible and was awesome. We are traveling with my daughter and her family, they have a toddler.the kids pool at sunrise is very cute, do they have similar at the grande. Our son has a dairy and egg allergy. We had a blast. Helmets are also provided. Our favorite restaurant at The Grand at Moon Palace is Jade we dined there twice during our 4-night visit. Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. They will also like the shows in the evenings. The entertainment at The Grand is more professional than weve seen at other all-inclusive resorts. Our youngest boy, Connor, is allergic to raw forms of dairy and eggs. Unique day club area looked awesome but we didnt use it because we have kids. Learn how your comment data is processed. Did you find that to be an issue with the kids at all? When we entered our room, we received gifts on the beds that included a beach pail and shovel, water wings and a nice beach bag. Lots of pool concierge around to help if you need it.Housekeeping - rooms are very nice and large but most beds are doubles. Your email address will not be published. The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. Tia and Im glad you had a great trip! We started our meal with a lovely Mediterranean salad and artisan bread. We like that the resort has opted for several smaller pools instead of one or two massive pools. But every thing that was open was very safe. Nice overview. You mentioned that in The ninth pin Bowling & Bar, it was the only place in the Grand that wasnt all-inclusive, was there a fee for entering? The grand has something similar for kids but its a larger play area so I think youd be happy with it. Not a bad spread! Also are any of the pools at grand side heated? Also do they provide a kettle in rooms? . Guests staying at The Grand also have access to the other two resorts on the Moon Palace Cancun property Sunrise and Nizuc. Thanks again for everything! Im glad that youve found the review helpful. If you expect to use the beach then you cannot because it stinks like sewer and is dirty. Yes, the service all around the resort is great. They said its amazing and well worth it. This site uses Akismet to reduce spam. 10 Common Family Travel Mistakes (and how to avoid them). Have a great time! There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. When you want your room made up (or not to be disturbed), you can hit a button inside your room that will notify house keeping. Bienvenidos al Hotel The Grand at Moon Palace en Cancn! HOWEVER, after reading your review, I am personally re-energized & cannot wait! I would say that teenagers would really love this resort. Definitely recommend this resort and all it has to offer. The Wired Teens Lounge is meant for teens ages 13 and above, but we saw kids of all ages (including adults) playing here. It was a great way to start the day. One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. We may well just follow your page and plan the next vacation out of your past ones from now on. If you like this Moon Palace Resort review, please consider booking using this affiliate link or check out booking.com. We love staying at The Grand because we had access to everything. !Antonio and Luis provided excellent service. Yakitori grilled chicken skewers with teriyaki sauce and sesame seeds. The big slides were not open, as of 06/25/2018 (our last day), though it looked completed. Is the Grand at Moon Palace Family Friendly? There is seaweed on this stretch of the riviera (not just the Moon Palace its common in this area). We used the $1500 credit for dolphin swim and it was amazing. Maybe presidential suites? No, we didnt find the size to be overwhelming. Do you get a pager or phone or something incase they want their parents? We continue to be impressed by the variety of food options available under the all-inclusive package. Seafood options at the poolside buffet. If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). We prefer the pools anyways. It doesnt work the same if you are staying at the other resorts. The table is even lower to the ground so kids can serve themselves. Some of the hotel rooms have a pool directly in front of the patio. Breakfast flatbread with eggs, bacon and spinach. When we first arrived at the resort, our room wasnt ready so we decided to kill some time by eating at The Grand buffet. Several friends are coming with children, looks like the perfect resort for them and those of us without. We just left the Grand on 1/2/20 after 5 days with our teen girls. Travelled during spring break (near full capacity), two adults, two kids. It is undoubtedly a pleasure to receive your comments because at The Grand we always seek to have the best team, which is committed to our guests and will always aim exceed their expectations. Its a kids paradise! LIVE THE ALL-INCLUSIVE BLISS OF MOON PALACE RESORTS Enter a Moon Palace resort and set foot into a world of all-inclusive luxury and excitement, that is second to nonefrom plush, spacious rooms to culinary masterpieces at every meal. Take things up a notch in an exciting adventure park, which offers fun activities such as zip-lining way above the tree-tops, and rappelling into the heart of the jungle. Do you have any info on how you get the diamond access? And I would bring a smaller packable stroller, in case you want to take the shuttle around. We thank you for your support. Just behind the kids water playground, underneath the giant water slides, is a bike riding course. . Foodies can't get enough of this hotel's 11 restaurants, which serve everything from Asian fusion flavours to traditional Mexican dishes. The food is really very good so I wouldn't worry about that at all. Hummus, kalamata olives and warm pita bread. This was Nicoles favourite dish from our visit. Since the chicken nuggets are cooked, he can eat them (theres often dairy in the breaded coating). Anyone know how many slides are available for toddlers? In our resorts, our vision is to empower and enable our tem members to deliver the best vacation experience to our guests, thereby generating superior returns to our resorts and enhancing every time your vacation. Worst of all, at this epic per-night fee on our first . This area is out by the pools. The Grand at Moon Palace Cancun has a high standard for wines, beers and spirits. We also really liked Cusco. During our stay we explored all 3 resorts and spent time at the Sunrise pool. At what time did you usually eat dinner for the non reservation restaurants and how long did you have to wait for? Required fields are marked *. If you stay at the Grand, you have access to all three resorts. Whats in your closet? Delicious. Taxes and fees that are shown are estimates only. Would definitely return to the Grand again in the future, but will never buy a membership. Because it was lunch, we opted for a variety of hot and cold mezze dishes instead of an entree. The resort provides free water wings. Do you think the Grand is worth the extra money? No, we were not there for the Diamond Club. We ordered two as our appetizers. Trolley system - different trolleys available to take you to different parts of the resorts. With distinct resorts-within-resorts, the Moon Palace's accommodations match the resort of choice. If your kid has an allergy and you leave them at the kids club, they have your child wear a special wrist band as an extra precaution. Hello, Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. Thank you so much for the time you put into this review!! Totally wonderful. The spa is said to be over 75,000 square feet and features more than 60 spa suites, a hydrotherapy circuit, plunge pools, steam and sauna rooms. . This paradise for our youngest guests features the latest in gaming and immersive play. Your site is awesome and so helpful;. Our boys were also given kid-sized house coats and matching slippers (note they were not able to keep these house coats). It spreads people around the property instead of having everyone congregate at the same area. This property is HUGE. When using credits, your actual out of pocket cost is 16%, they call it tax. This section is gated, so kids cannot enter or exit without being signed in or out. No, the noise was not that noticeable. BUT we didnt spend much time on the beach. So were planning on going in September. Could you please share if you booked your dolphin experience in advance or when you were onsite? We are so excited about our trip now! Thanks again! I enjoyed your review and your pictures. That was another complaint on TripAdvisor by non Diamond Elites. The pools are not very large at Sun but are right on the beach. An added bonus is that you get access to The Grands sister resorts Sunrise and Nizuc. A stellar all-inclusive package covers food and top . Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. Atmosphere also beautiful, relaxing, and elegant. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. They truly deserve it. We had to find small bills often and the front desk was not able to help. Would definitely return to the Grand again in the future, but will never buy a membership. We are going back feb 2021. It makes your evening romantic, harmonious and with a very positive vibe. I wish you guys great lives (and always be safe!) Hi! I believe these are the Lebanese Falafels, but Im not sure. This is an exclusive section of the Moon Palace Resort. Here are some tips to help make the most of your vacation at Moon Palace. Many thanks. Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . . Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? You place the beef on the the hot plate and cook to your liking. We traveled with a family of friends and had a fantastic time. Layout: Resort consists of 3 hotels. Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. You will enjoy your stay. You pay 35 dollars each way by taxi to go there. We will be going to the Grand Moon Palace 4/16-24, 19. We didnt eat at JC Steakhouse, so we cant comment. There are a million pools and different entertainment options everywhere. We have visited Cancun and the Riviera Maya several times, but this was our first experience at the Moon Palace. Thanks! Can I please ask, we have read in the reviews to book dinners etc before you go as some restaurants can be fully booked. When we book all-inclusive vacations we want to make sure the resort is family friendly. We are headed there in November and your review has me ready to pack right now!! There are two different games rooms that offer various activities. You wont even have to leave the resort if you dont want to lots to do. I am planning a trip there with my family for Christmas 2019. It was nice that we didnt have to make any tough decisions. Long-term Palace members with our first visit to The Grand. We sat and talked to him for a while and then he let my 16 year old daughter play the piano (she has been playing 8 years) so it was amazing how he connected with her and showed her what he does. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. They do run buses to go there but only for premium members. Youre going to have a great time. Great review! Resort credits are optional to use and you dont have to go on the sales tour to access them). Tuna Kibbeh Niyeh Lebanese tuna tartar with bulgar wheat, served with peppermint and onion. We werent given a pager, but I believe they take your phone number if they need to call you. Our family has been coming to moon palace for 5 years now and we will be back for many more years. You just take as many towels as you need. Thanks for your AWESOME review ! This allowed us to have lazy mornings with our boys and not feel like we had to rush to the buffet. We are heading to The Grand at Moon Palace in November. A fee for the shoes and socks? Awesome review!! I will cancel one of the reservations in the next couple of days. The meat literally fell of my fork. The restaurants offer a variety of wines from around the world. Our Vow Renewal in Riviera Maya, Mexico. I loved this guy - so wonderful and worked so hard!All restaurants were great. Together with our quality standards, we will always exceed your expectations. So you book a vacation to go to beach right from your room and get to know there that you cannot use it. Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. Loved this thread and feel really good about it. We spent most of our time at this pool, which is located near the beach. The landscaping is still quite new. We value your loyalty very much and we agree with you that there are many more years left to enjoy, where in advance we share that we are committed to continue creating unique and memorable experiences. See photo above as evidence. Having now stayed at The Grand at Moon Palace, we can confidently say that it ranks as one of our favourite beach resorts. All beach resorts should follow this example! It did offer more so we feel the difference in price is worth it. Hot food selection at the lunch buffet, located in the main Lobby building. They seemed to be very careful, and we didnt have any issues. We went swimming every day, at different pools, and the water was warm/refreshing (not cold). This is one of the only areas we found that is not all-inclusive. This area will be thick and lush in a few years. Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. and well make sure to visit you again soon. Erin. Im glad I found your review before visiting the Grand and wanted to thank you for putting so much effort into the entire page, especially the kids area. Grand, you have any info on how you get the Diamond club 35. Issue with the kids water playground, underneath the giant water slides is. The time you put into this review! the patio main buffet at... 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